Landline switch-off: what it means for you

The UK's old analogue phone network is being switched off, with the move due to finish by 31 January 2027. Answer a few questions to see if you need to do anything.

The short answer

Landlines are moving to digital: calls go through your broadband router instead of the old copper network.
Most people can keep their phone and number. Your provider should contact you before you're moved.
If you or a relative has a telecare alarm (a pendant or pull-cord alarm), tell your phone provider now.

General information based on Ofcom and industry announcements, checked 11 October 2026. For your own line, contact your phone provider.

What's happening

The UK's traditional landline network (known as the PSTN) is old and increasingly expensive to keep running, so phone companies are moving everyone to digital landlines. Instead of travelling over the old copper network, your calls go over a broadband connection. The move is due to finish by 31 January 2027.

For most people the change is simple: your phone plugs into your router (or a small adapter) instead of the wall socket, and everything works as before. Your provider should tell you before you're moved.

Who needs to take extra care

Telecare users. Pendant and pull-cord alarms used by older or disabled people can be affected. Tell your phone provider you have one and check with your telecare provider that it will work on a digital line. Openreach runs a service to test telecare devices before a line is switched.
People who rely on their landline in an emergency. Digital phones need power. Ofcom requires providers to make sure customers who depend on their landline can still call 999 for at least an hour during a power cut, for example with a battery back-up.
Homes and businesses with alarms, lift phones or card machines that use the phone line. These may need upgrading, so check with whoever supplies them.

What happens if you haven't moved by January 2027?

Lines won't simply go dead on that date. Lines still on the old network are expected to move to a temporary, limited emergency voice service while they're migrated. It isn't intended as a long-term option, so it's better to move before then.

Frequently asked questions

Will I need a new phone?

Usually not. Most existing phones work when plugged into the router or an adapter your provider supplies. Some very old phones may not. Your provider will tell you.

Will I keep my number?

Yes, you should keep your existing number when you move to a digital landline with your provider.

I don't have broadband. What happens?

Ask your provider. Some offer a landline-only digital service, so you may not need a full broadband package. If anyone in your home relies on the landline, say so.

Is someone calling me about the switchover a scam?

Be careful. Scammers use the switchover as an excuse to ask for payment or bank details. If you're unsure, hang up and call your provider on the number on your bill.

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